Implementation Analyst

3 months ago


Amman, Jordan Acuative Middle East formerly Thrupoint Full time

Summary

Cisco Networking Implementation Support Analyst I will be responsible for test and turn up acceptance of Acuative Implementation work. The Implementation Analyst 1 will provide remote support for Acuative field engineers and contracted resources performing implementation tasks. The Implementation Analyst 1 will utilize applications such as Sharepoint, Microsoft Word, and Excel as a part of their role in the Implementation Department.

Primary Duties and Responsibilities

From the office support the field technicians via phone or email on setting up routing and switches

Provision of customer enterprise network equipment

Perform basic troubleshooting to include hardware and operating systems

Update Implementation workflow-tracking tools with accurate and detailed information concerning work performed

Coordinate work streams with multiple field resources

Effectively communicate with peers and management with both written and verbal communications

Monday - Friday days - OT is available if wanted



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