Music Producer

1 month ago

Amman, Jordan Progressive Generation Inc. Full time

This is a remote position.

What to Expect
Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
Research, analyze and determine an appropriate course of action for our customers.
Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years returns and amendments.
Serve as ambassador for the our brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
Document all issues, resolution and follow up action

Capabilities of Top Performing Service Partners for this Program
Outstanding problem-solving skills
Displays patience, empathy, an ability to manage stress, the ability to work under pressure
Skilled and efficient in writing and verbal communication
Outstanding listening skills
Provides knowledgeable, friendly and eloquent customer service
Understanding how to navigate and efficiently use tools

Requirements THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK Also, AFFIDAVIT OF IDENTIFICATION.
You will be prompted to complete a background check during the enrollment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through enrollment.

THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK Also, AFFIDAVIT OF IDENTIFICATION. You will be prompted to complete a background check during the enrollment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through enrollment.

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