Receptionist MF

1 month ago

Amman, Jordan MARRIOTT International Full time

  • 249 spacious rooms spread over 19 floors with breathtaking panoramic views of the monuments of the French capital
  • 9 meeting rooms equipped with high-speed Internet access
  • A fitness center
  • A restaurant and bar “Kitchen & Bar” offering authentic seasonal dishes full of flavors.
  • Experience
  • Minimum 6 months of experience in a reception service and/or a first experience in Hospitality or tourism.
  • Skill
  • Demonstrate excellent interpersonal skills, listen to the customer
  • Know how to work in a team
  • Be proactive, organized, rigorous
  • Mastery of English and French, a third language is a plus
  • Knowledge of Opera, MARSHA, Empower and micros software is a plus
  • The receptionist is responsible for welcoming customers and responding to their requests: check in (arrival), check out (departure), invoicing, removal, information, special requests, concierge service.
  • He/She presents the different services of the Hotel.
  • He/She tracks customer information to the various interested departments.
  • With the help of his/her line managers, he/she handles and resolves any problem or customer complaint in a courteous and professional manner.
  • He/She ensures good communication with all departments of the hotel by ensuring that he/she transmits/receives clear and precise information.
  • He/She ensures the good management of the “Market” located next to reception and ensures that nothing is missing (filling it and ensuring that it is clean at all times).
  • He/She answers the telephone using appropriate Courtyard standards.
  • He/She manages the mail and message system.
  • He/She ensures that the packages are received correctly and must pass them on to the appropriate people.
  • He/She takes care of customers' luggage if necessary.
  • He/She manages the deposit boxes intended for the customer.
  • He/She ensures the proper functioning of the parking system.
  • He/she must print the “Emergency Report” at least once in the morning, once in the evening.
  • He/She communicates any anomalies to his/her manager.
  • He/She participates in achieving the department's objectives (upsell, enrollments, GSS, etc.)
  • He/She uses the computer system to the maximum of its functions, and knows the credit limit / paid out / billing procedures.
  • He/She enters all billing elements for the stay by checking their room number and name.
  • He/She makes adjustments if necessary, providing appropriate supporting documents.
  • He/She is responsible for his/her cash register.
  • Money processing is an important part of the job of anyone responsible for cash. It is your obligation to familiarize yourself with the procedures relating to cash management.
  • He/She is responsible for his/her work environment and ensures that at the end of each shift, everything is tidy and clean.
  • He/She carries out OHS (Lifeguard, Workplace First Aid) and SSIAP1 (fire safety and personal assistance service) missions after training and validation of exams.
  • He/She actively participates in various training courses (15'min, shaping service, etc.)
  • He/She respects and enforces Marriott procedures.
  • He/She is in permanent contact with all areas of the hotel.
  • He/She respects the safety and hygiene procedures applied in the hotel.
  • He/She promotes energy savings and preserves equipment
  • He/She follows all company procedures and policies (SOP and LSOP), ensures his/her appearance is impeccable