Car Rental Agent

4 weeks ago

Amman, Jordan Europcar Jordan Full time
  • About the job

    The job of the Rental Agent is to assist customers in choosing a suitable car that meets their need in addition to following up on all aspects from the renting process to the delivery process as per the company policy.

    Rental Agent Responsibilities:

    · Implementing the company’s policies when determining the customers need to rent a car.

    · Providing all options that suit the customers need.

    · Helping customers choose a vehicle that meets their needs, based on factors such as price, size and number of seats

    · Preparing all the required papers and documents as the policy followed by the company.

    · Maintaining and updating rental agreement files such as contracts and cars to be submitted on time.

    · Providing assistance to customers, such as a guide to the Kingdom’s roads and maps.

    · Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee

    · Following-up on rental limit indicators with customers to ensure a complete and adequate understanding of any additional expenses added to the customer’s bill

    · Making sure that the rented cars are returned on time according the agreed contract and making sure that all terms of the rental contract is applied accurately

    · Determining all additional agreements on the customer when the vehicle is returned if there is a violation in the contract.

    · Preparing the daily reports and required schedules including (keys and cars) in coordination with the branch manager or direct manager.

    · Ensure and follow-up on financial matters such as the cash collected or financial trusts during working hours, and ensure that the money is stored in a safe place before delivering it accurately to the employee in the period that follows.

    · Checking the returned vehicles for Mileage; any mechanical or body faults.

    · Making sure that all vehicles are clean, and ready in terms of fuel, maintenance, and general safety before delivering it to the customer.

    · Performing any task as requested by the direct manager that serves the interest of the work.

    Rental Agent Requirements:

    · Bachelor’s Degree in Business Administration or any related field.

    · Proven (1-2) years of experience in the same field of work; fresh graduates are welcome to apply.

    · High level of written and spoken English.

    · Excellent customer service skills.

    · Excellent communication skills.

    · Excellent time-management skills.

    · Ability to handle work pressure.

    · Problem-solving skills

    · Ability to work as a team.

    · The ability to deal with customer issues and enquiries in a professional manner.

    · Valid driver’s license with clean driving record.

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