Assistant Learning Development Manager

4 weeks ago

Amman, Jordan AccorHotel Full time

Metrics:

  • Organization of training administration.
  • Training planning for all departments of the Hotel.
  • Compilation of and adherence to financial budgets within Training department.
  • Organization and monitoring of all administrative affairs within and outside the Training department.
  • Execution supervision and coordination of training activities within the Hotel (skills training general training).
  • The following duties within frame of work:
  1. Establishment of relevant course material.
  2. Administration.
  3. Training.
  4. General tasks.

Establishment Training Tools:

  • Compilation and updating of the requisite technical training manuals and tools per field in collaboration with inhouse specialists and the Learning & Development Manager/ Director Area.
  • Updating of personal training history files of all employees in coordination with the Human Resources Director.
  • Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
  • Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.
  • Orders and organizes distribution of Training Certificates.
  • Ongoing information of arising problems or conflicts within the departments on a confidential basis.
  • Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration:

  • Compiles course/training requirements.
  • Compiles and establishes course/training control instruments.
  • Compiles hotel inspection reports on the job observance.
  • Ensures proper course material and updated job descriptions for inhouse departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
  • Counseling of supervisors/employees in training matters (How to Train etc.).
  • Establishes monthly reports according to Hotels/regional office requirements.
  • Maintains a monthly overview of course breakdown and attendance.
  • Coordinates updating of personal files of employees together with the Human Resources Director.  
  • Keeps the library updated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
  • Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

Training:

  • Training of inhouse departmental Technical Trainers selecting of those to cover every required field (How to Train).
  • Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
  • Ensures that departmental training schedules are established every six months in advance.
  • Coordinates training activities with Learning and Development or Learning and Development Area
  • Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).
  • Ensures the general orientation during the introduction of new employees.
  • Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
  • Conducts Welcome to Movenpick Hotels & Resorts Program as advised by HRD.

General:

  • Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
  • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.

Remote Work :

No

Employment Type :

Fulltime

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