ACES Specialist

4 weeks ago

Amman, Jordan Amazon Full time

  • To continue to drive process excellence within our Last mile Delivery business,
  • we are currently looking for an ACES Specialist which we call internally. As an ACES (Amazon Customer Excellence Systems) Team Specialist
  • , you will drive identify opportunity for continuous improvement and standardization of SA -Last-Mile operations.
  • As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

    Your goal is to lead AMZL ACES Quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.
  • Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

    Key job responsibilities

    On-ground ACES POC & firsthand contact for station management regarding process improvements and benchmarking,
  • you will work on effective change processes and contribute to network standardization via best practice sharing.
  • You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators and you are a key driver for successful order execution thus positively influence our customer satisfaction.
  • Contribute to deep dive & understand obstacles to improve OTR (on the road) Quality metrics like FDDS (First Day Delivery Success) & DEA (Delivery Experience Accuracy)
  • Contribute to deep dive & understand obstacles to reduce UTR (under the roof) defects as PNOV (Parcel-Not-On-Van) & OTD (On-Time Dispatch) Metrics
  • Deployment & audit of New/Existing Process Standards and upgrades within the delivery station partnering with station management
  • Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
  • Identify areas of opportunities in improving geospatial metrics like: Swipe-to-Finish and OOJ
  • Contribute to audit initiatives and support results-driven action planning.

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