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Help Desk and Utilization Volunteer

2 months ago

Amman, Amman, Jordan International Medical Corps (IMC), Jordan Full time
Help Desk and Utilization Volunteer Job Title: Help Desk and Utilization Volunteer

International Medical Corps is a global humanitarian organization that provides medical care and support to people affected by conflict, disaster, and poverty. We are seeking a highly skilled and motivated individual to join our team as a Help Desk and Utilization Volunteer in Amman.

Main Tasks and Responsibilities:
  • Serve as the first point of contact for users seeking technical assistance over various communication channels.
  • Respond promptly to service issues and requests, providing accurate and timely solutions.
  • Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps.
  • Improve user references by writing and maintaining documentation.
  • Participate in the development of client training documents by identifying learning issues and recommending instructional language.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from clients to the appropriate internal team.
  • Maintain documentation based on knowledge base best practices as needed.
  • Work effectively across the team members, trainers, developers, and subject matter experts to support new and existing products, features, and services.
Minimum Requirements:
  • Senior Student or Fresh Graduate.
  • Preferred Information Technology, MIS, CS or any other relevant IT field.
  • Flexible.
  • Strong understanding of operating systems, software, and devices.
  • Problem-solving skills.
  • Analytical skills.
  • Customer service experience.
  • Time Management skills.
  • Verbal and written communication skills.
  • Teamwork.
  • Interpersonal skills.
  • Organizational skills.
  • Dependable and Reliable.
Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct:

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.

Compliance & Ethics:

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps' and donor compliance and ethics standards and adheres to those standards.

Equal Opportunities:

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Application Process:

Please submit your application, including your CV and a cover letter, to the International Medical Corps website. Our screening process will be on a rolling basis, and once a candidate is selected, the announcement will be closed.

Certification:

I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancellation of the application and applicant will be subject to legal action.