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Help Desk and Utilization Volunteer

3 months ago

Amman, Jordan International Medical Corps (IMC), Jordan Full time

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International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.

 Job Title: Help Desk and Utilization Volunteer 


Location: Amman 

Main Tasks and Responsibilities


Serving as the first point of contact for users seeking technical assistance over various communication channels.
Responding in a timely manner to service issues and requests.
Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
improves user references by writing and maintaining documentation
Participates in the development of client training documents by identifying learning issues and recommending instructional language.
Direct unresolved issues to the next level of support personnel.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from clients to the appropriate internal team.
Maintain documentation based on knowledge base best practices as needed.
Work effectively across the team members, trainers, developers, and subject matter experts to support new and existing products, features, and services
Any additional tasks as assigned by the direct supervisor.


Minimum Requirements


Senior Student or Fresh Graduate
Preferred Information Technology, MIS, CS or any other relevant IT field.
Flexible.
Strong understanding of operating systems, software, and devices..
Problem-solving skills.
Analytical skills..
Customer service experience.
Time Management skills.
Verbal and written communication skills.
Teamwork
Interpersonal skills.
Organizational skills.
Dependable and Reliable.


 

​​Child Safeguarding

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.


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